FAQ

Do I have to be a student to volunteer?

Our volunteers are all students registered at the University of Aberdeen. As the service is aimed for students, we find that having students as volunteers, makes us more aware of the difficulties that students face while studying at the university.

Are you the same as Samaritans?

Nightline provides a similar service to Samaritans, however we do differ in ways. Like Samaritans, we offer support in a non-advisory, non-directive, and non-judgemental manner.  However, we are not 24/7 like Samaritans, and only run from 8pm until 8am during a term time. We are fully trained in a diverse range of student related challenges which you could face whilst at university.  There is nothing too big or too small to talk to us about.

Why are you only open at night?

We are open while no other university services are  available. We are aware that it can be difficult to find other support networks during the evenings, so are aiming to provide a confidential and anonymous space for those seeking support.

Do you give advice?

We offer support and information, but we don’t give advice or opinions. We understand that it can be helpful for some people to receive guidance, but we believe that each individual is best placed to make their own decisions. We can refer you to other services that give advice, though.

Do I have to be suicidal or depressed to call Nightline?

Our callers talk to us about many different things that are troubling them, such as relationships, academic difficulties and for information such as a pizza delivery number. We sometimes receive calls about depression or suicide, but this is by no means our only type of call.  You don’t have to be experiencing either of these things in order to contact Nightline.

My English is not very good, how can I use the service?

We understand that there is a multitude of Cultures in Aberdeen, and English may not necessarily be a caller’s first language. Because of this, we run an Instant Messaging service as some people find it easier to write down how they are feeling, and take their time over their words. Instant messaging allows callers to also use a translator, enabling them to receive the same help without the difficulties of speech.

Is the Nightline number a free-phone number?

The Nightline number is a standard landline contact number, meaning you are charged for calls. We provide an Instant Messaging service which is free, provided you have access to internet.

How do I make a complaint?

Please see  feedback tab for more information.